Ceal Malaysia

Product Warranty

Ceal provides warranty support for eligible Ceal products purchased from Ceal's official stores and authorised retailers. Proof of purchase is required for warranty verification.

Eligibility
  • The product must be a genuine Ceal product purchased through an official Ceal sales channel or an authorised third-party retailer.
  • Purchases from authorised retailers must be supported by a valid receipt, order record or other acceptable proof of purchase.
  •   Products obtained from unauthorised sellers or channels are not eligible for Ceal manufacturer's warranty coverage.
  • The warranty period begins from the recorded date on which the customer receives the product.

Initial 7-Day Protection

The following issues may qualify for assessment when reported within seven (7) days after delivery:

  • Major cracks, dents or scratches that were present when the product was received.
  • A cap or lid that cannot be secured or sealed correctly.
  • Stains or scuffs that cannot be removed through normal cleaning.
  • Missing components, including silicone parts or straws.
  • Significant manufacturing or cosmetic imperfections, including visibly uneven printing, logos or paint finishes.

One-Year Warranty Coverage

For products carrying one-year warranty coverage, Ceal may cover manufacturing defects affecting normal product function, subject to assessment and the exclusions in this policy.

  • Manufacturing-related fitting, alignment, warping or deformation.
  • Persistent abnormal plastic or metallic taste, or an unusual odour attributable to the product itself.
  • Leakage caused by a manufacturing defect.
  • Rust affecting the internal structure during normal use.
  • Abnormal rattling from the bottle, cap or lid.
  • Loss of insulation or temperature-retention performance.
  • Faulty clasps, seals, gaskets, handles, straps or other functional components.
  • A lid, cap or sealing component that fails because of a manufacturing defect.

What the Warranty Does Not Cover

The Ceal manufacturer's warranty is intended for manufacturing defects. It does not cover normal deterioration, accidental damage, misuse or damage arising from unsuitable care.

  • Ordinary dents, scratches and cosmetic wear caused by use.
  • Natural ageing, staining or discolouration of silicone and other materials.
  • Taste or odour caused by beverage residue, strong-smelling liquids or insufficient cleaning.
  • Minor colour or appearance differences caused by photography, lighting, displays or device colour settings.
  • Damage caused by drops, collisions, animals, misuse or other high-impact incidents.
  • Damage resulting from corrosive liquids, chemicals or unsuitable cleaning agents.
  • Damage caused by failure to follow Ceal's care instructions.
  • Damage arising from abuse, negligence, accidents, fire or circumstances beyond Ceal's reasonable control.

Product Care

Unless the instructions supplied with a particular Ceal product specifically allow it, customers should not:

  • Soak the entire bottle or cup in hot water.
  • Freeze the bottle or cup.
  • Place the product directly on a stove or other heat source.
  • Place the product in a microwave.
  • Place the bottle, cup or cap in a dishwasher.
  • Clean the product using bleach, chlorine or other harsh chemicals.

Making a Warranty Claim
  1. Contact Ceal through the available Contact Us channel, the relevant marketplace support channel or ceal@pensonic.com.
  2. Provide proof of purchase together with clear photographs or video showing the reported defect.
  3. Provide any additional product or order information reasonably requested by Ceal for assessment.
  4. Allow Ceal to review the claim and determine whether the reported issue falls within the applicable warranty coverage.

Ceal may decline a claim when the defect cannot reasonably be verified or when the information supplied is fraudulent, misleading or submitted in bad faith.

Where an approved replacement is provided, the replacement will remain covered for the balance of the original warranty period or thirty (30) days from receipt of the replacement, whichever period ends later.

If the original product, colour or model is no longer available, Ceal may provide a suitable alternative where reasonably possible. An exact match cannot always be guaranteed.

Ceal may request the return of a defective product or component for assessment. Replacement parts requested outside the warranty period, or for issues excluded from warranty, may be subject to product, handling and shipping charges.

Warranty Ownership and Purchase Verification

The Ceal manufacturer's warranty applies to the original purchaser and is not transferable unless applicable law requires otherwise. Ceal may request an original receipt, Ceal order confirmation or marketplace order record before approving a claim.

Warranty Liability

Warranty coverage applies to eligible defects in the Ceal product itself. It does not extend to losses or damage resulting from misuse, negligence or other excluded causes. Nothing in this warranty policy limits any consumer right that cannot lawfully be excluded.