Terms of Service

These Terms of Service govern access to and use of Ceal Malaysia's website, online store, content, products and related services. By accessing the website or placing an order, you agree to these Terms together with the policies referenced on the website.

Products and Website Information

Ceal aims to describe and display products accurately. Product colours and appearance may nevertheless vary because of photography, lighting, screen calibration and device settings. Product specifications, descriptions, availability and ranges may be updated or discontinued without prior notice where permitted by law.

Orders and Acceptance

Submitting an order constitutes an offer to purchase. An order is accepted only after Ceal confirms acceptance and the required payment has been successfully processed. Ceal may refuse, limit or cancel an order where reasonably necessary, including where there is a pricing error, stock issue, payment problem, suspected fraud or suspected reseller activity.

Customers should review order information before submission. Cancellation, return and exchange requests are handled according to the applicable Ceal policy.

Prices, Payments and Billing

The price charged is the price displayed or otherwise confirmed when the order is placed, subject to correction of genuine errors. Unless expressly stated otherwise, additional charges such as delivery, taxes, duties or other applicable fees may be charged separately.

Customers must provide valid and authorised payment information. A bank or card issuer may impose foreign transaction, cross-border or similar charges independently of Ceal. Such charges are determined by the relevant financial institution and are outside Ceal's control.

Shipping

Shipping estimates are provided for guidance. Delays may occur because of courier operations, customs procedures, weather, service disruptions or other circumstances outside Ceal's reasonable control. Shipping matters are also subject to Ceal's Shipping & Delivery policy.

Promotions and Discounts

Ceal may offer promotional prices, discount codes, gifts, campaigns or other special offers. Each promotion may be subject to separate eligibility criteria, validity periods, product restrictions and redemption conditions.

Ceal may amend or withdraw a promotion where permitted by law. If an order is changed and no longer meets the stated promotion requirements, the applicable discount or promotional benefit may be adjusted or removed.

Third-Party Tools and Links

The website may provide access to third-party tools, integrations, content or external websites. These third-party services are provided under the terms of their respective operators. Ceal does not control independent third-party services and is not responsible for their content, availability, security or transactions.

Customer Reviews, Comments and Submissions

Where customers submit reviews, feedback, suggestions or other content to Ceal, the customer confirms that they have the right to provide that material and that it does not unlawfully infringe the rights of another person.

Ceal may use, reproduce, publish, translate, adapt and display submitted feedback for legitimate business and promotional purposes, subject to applicable law. Ceal may remove content that is unlawful, abusive, misleading, infringing, malicious or otherwise inappropriate.

Personal Information

Personal information submitted through Ceal's website is handled in accordance with the Ceal Privacy Policy and, where applicable, the privacy practices of the platform and service providers used to operate the store.

Acceptable Use

Customers must not use Ceal's website or services for unlawful, fraudulent, abusive or harmful activity. Prohibited activity includes:

Violating applicable law or the rights of another person.
Infringing copyright, trademark or other intellectual property rights.
Uploading malicious code or attempting to compromise the security or operation of the website.
Submitting knowingly false, misleading, defamatory or unlawful material.
Collecting personal information about others without lawful authority.
Using automated scraping, crawling or similar methods in a manner that interferes with or circumvents Ceal's security or access controls.
Impersonating another person or misrepresenting the origin of communications or transactions.
Ceal may restrict or terminate access where it reasonably believes these Terms have been breached.

Intellectual Property

The Ceal name, logos, product branding, website content, graphics, photographs, videos, designs and other intellectual property belonging to Ceal or its licensors remain the property of their respective owners and are protected by applicable intellectual property laws.

Ceal content may not be reproduced, distributed, modified, republished or commercially exploited without prior written permission, except where such use is expressly permitted by law.

Service Availability and Disclaimer

Ceal aims to keep its online services available and accurate but does not guarantee uninterrupted, error-free or continuously available access. To the extent permitted by law, the website and its online functions are provided on an “as available” basis.

Nothing in these Terms excludes any guarantee, warranty, condition, right or remedy that cannot lawfully be excluded under applicable consumer law.

Limitation of Liability

To the maximum extent permitted by applicable law, Ceal and its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for indirect, incidental, special, punitive or consequential loss arising from use of the website or products, including loss of profit, revenue, data, goodwill or anticipated savings.

Indemnity

To the extent permitted by applicable law, you agree to be responsible for claims, losses or reasonable costs arising from your material breach of these Terms, unlawful use of the services or infringement of another person's rights.

Suspension and Termination

A customer may stop using Ceal's online services at any time. Ceal may suspend or terminate access where reasonably necessary, including where a customer materially breaches these Terms, uses the services unlawfully or creates a security or fraud risk. Obligations that are intended by their nature to survive termination will continue to apply.

Severability and Entire Agreement

If a provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These Terms, together with the policies expressly incorporated into them, constitute the agreement governing use of Ceal's online services.

Changes to These Terms

Ceal may update these Terms to reflect changes to the website, products, business practices or legal requirements. Updated Terms will be published on Ceal's website. Continued use of the services after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.