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FAQ
What are the return policy
Products with qualifying issues reported within seven (7) days of delivery may be submitted for assessment. These issues include:
- Major cracks, dents or scratches present upon delivery.
- A cap or lid that cannot be properly secured or sealed.
- Stains or scuffs that cannot be removed through normal cleaning.
- Missing components, such as silicone parts or straws.
- Significant manufacturing or cosmetic imperfections, including uneven printing, logos or paint finishes.
All claims are subject to assessment and the terms stated in Ceal’s Shipping & Warranty Policy.
how long does it take to ship out
Ceal will send a shipping confirmation once your order is ready for dispatch. For ready-stock orders, tracking information may take up to three (3) working days to become active after the confirmation is issued.
You can track your parcel using the tracking number provided by Ceal. The tracking page may temporarily show no updates while the parcel is being transferred between courier facilities.
Do i receive a warranty
Ceal may provide warranty coverage for manufacturing defects that affect the product’s normal function. Depending on the assessment, qualifying issues may include:
- Manufacturing-related fitting, alignment, warping or deformation.
- Persistent abnormal plastic or metallic tastes.
- Unusual odours caused by the product itself.
- Leakage resulting from a manufacturing defect.
- Rust affecting the internal structure during normal use.
- Abnormal rattling from the bottle, cap or lid.
- Loss of insulation or temperature-retention performance.
- Faulty clasps, seals, gaskets, handles, straps or other functional components.
- A lid, cap or sealing component that fails due to a manufacturing defect.
All warranty claims are subject to assessment, applicable exclusions and the full terms of Ceal’s Warranty Policy.