Privacy Policies

Ceal Malaysia respects the privacy of customers and website visitors. This section explains the categories of information Ceal may collect, why that information is used, when it may be shared and the choices available to users of the website and related services.

Ceal's online store is supported by Shopify. Information required to operate the store may therefore be processed by Shopify and by service providers that support payments, fulfillment, analytics, customer service, security and other website functions.

Information Ceal May Collect

Identity and contact information, such as name, telephone number, email address, billing address and delivery address.
Order and transaction information, including products viewed, purchased, returned, exchanged or cancelled.
Payment-related information required to process a transaction. Payment information may be handled by payment processors and platform providers.
Account information, preferences and settings where customer accounts are available.
Messages and information supplied when contacting Ceal or customer support.
Technical information such as browser, device, network, IP address and website interaction data.
Cookie and similar technology data used to operate, secure, analyse and improve the website.

How Information Is Collected

Directly from customers when they place an order, create an account, submit a form or communicate with Ceal.
Automatically when customers browse or interact with Ceal's online services.
From Shopify, payment processors, delivery providers and other service providers acting in connection with Ceal's services.
From business partners or other third parties where permitted by applicable law.

How Ceal Uses Personal Information

To process payments, orders, deliveries, returns, exchanges and warranty requests.
To operate and manage customer accounts and remember customer preferences.
To provide customer service and respond to enquiries.
To maintain website security, authenticate activity and detect suspected fraud or misuse.
To improve Ceal's products, website, services and customer experience.
To send marketing or promotional communications where permitted and to manage communication preferences.
To comply with legal obligations, respond to lawful requests and protect Ceal's legal rights.

When Information May Be Shared

Ceal may disclose relevant personal information to service providers where necessary to operate the business and provide requested services. These parties may include Shopify, payment providers, delivery companies, IT providers, analytics providers, customer-support providers and marketing partners.

Information may also be disclosed where a customer requests or authorises disclosure, as part of a corporate transaction, or where disclosure is reasonably necessary to comply with law, enforce applicable terms or protect Ceal, customers or other persons.

Shopify and Third-Party Services

Because Ceal's online store is hosted or supported by Shopify, information submitted through the store may be processed by Shopify in accordance with Shopify's own privacy practices. Third-party websites, social platforms and external services linked from Ceal's website operate under their own terms and privacy policies. Ceal is not responsible for the privacy practices of independent third parties.

Children

Ceal's online services are not intended for children who are not legally able to enter into transactions or provide the relevant consent in their jurisdiction. A parent or guardian who believes a child has provided personal information to Ceal may contact Ceal to request appropriate action.

Security and Retention

Ceal uses reasonable administrative and technical measures intended to protect personal information. No electronic system or transmission method can be guaranteed to be completely secure. Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, legal compliance, dispute resolution and enforcement of applicable agreements.

Your Choices and Rights

Depending on applicable law, customers may have rights relating to access, correction, deletion or portability of personal information. Customers may also unsubscribe from promotional email communications using the unsubscribe function provided in those messages. Transactional or service-related communications may still be sent where necessary.

Requests relating to Ceal's handling of personal information may be sent to ceal@pensonic.com. Ceal may request reasonable information to verify the identity and authority of the person making the request.

International Processing and Policy Updates

Some service providers may process information in countries other than the customer's country of residence. Where required, appropriate safeguards will be used in accordance with applicable law.

Ceal may update this Privacy Policy when its practices, services or legal obligations change. The current version published on Ceal's website will apply from its stated effective date.